Food and service used to be stellar. Now the quality suffers because the franchise is spread too thin. When family members are present, it's great, when they are not, the food and service is terrible. However, this is one of the only…

This was the worst experience I have ever had! When we get there the lady just seems like an idiot. We finally get our drinks but my husband's margarita was spilled on him by our waitress. SHE NEVER EVEN SAID SORRY! She blamed it on…

My daughter and I went into Jack N Grill anticipating great food and we had a coupon that gave us a buy one meal and get a meal free. We ordered a burger and a taco salad from the Lunch Special Menu. After our meal the manager came out…

I have been a customer on Federal since the mid 90's. Last night my wife and myself went to the Westy Store; what a joke. I ordered a Bartolo Burger from Renee and Junior. My wife had Rellenos and a beer. I was brought a hamburger and told…

I so want to write a good review about this place. The red chile is great, the prices reasonable. I must, however, agree that the management issues never get resolved. The wait staff, while friendly, is in a constant state of apology since…

We decided to eat breakfast out this morning, taking a break from breakfast preparation during these nevertheless relaxing holiday mornings. \r We went to the Jack-N-Grill location at Belleview & Santa Fe. The site boasts with a blend of…

Wow. I wish I could have my money and time back. Jack N Grill served up the worst tasting, cold and unappetizing meal I have ever eaten. Apparently service, food presentation or customer satisfaction mean nothing to these people. First,…

I completely disagree with these jerks. Its a HOUSE appetizer not a "i want anything off the menu" cupon. Their staff is great and welcoming and there restaurant is elegant and huge. Our server's name was Oscar I think and he went out of…

I love the idea of frequenting a family run business, with fresh ingredients and friendly staff. Unfortunately, Jack N Grill is not well run. After the location on Belleview and SAnta Fe opened, we went several times to try their much…

Terrible First & Last & Never Again Visit. Don'T Go "WARNING" This place has the Worst service I have ever seen in the restaurant industry. The food was like dog food and the drinks were WAY over priced. :( The management was smug and rude…

I ordered a smothered beef and bean. She ordered the chimmy. Both taste like maple syrupin the tortiilia. Well my Mexican I want hot and salty not hot and sweet? What the heck is up with that? Well, I may try the Burgers someday....Unless…

Sitting by the kitchen window, I was able to see that burgers were cooked and kept on the grill, stack on a spatula to keep warm. Needless to say, I did not order a burger. The meat for their Adobado is not marinated in the traditional…

We ate here for the first time tonight. If you want chips and salsa you have to buy them but DON"T. What you get is a basket of extremely greasy chips. I ordered the chimichanga combo---I had to pick out the fat from the beef (big…

Heard about their burgers from a co-worker.....WOW! this is literally the BEST burger I have ever had!