After two trips to their office to get my Tag's watch battery changed, they could not even be bothered to be there during office hours, we went to High End Watch Repair. We had used K&H in the past but did not really want to leave my Tag…

DO NOT GO HERE! Never again will I use this place. The first time I went they did a good job and I was able to pickup my watch. At that time they were a Tag authorized repair shop. Apparently they changed owners and now they are no…

This is the great watch repair in the country. I have a very valuable Tiffany Concord watch that I took to Tiffany two watch repair locations in New York City and no one could repair my watch. I was fortunate enough to find K&H and not…

If you have seen a good review, it is most likely before the change of ownership. I use to like this place. Now they hold your watch hostage for weeks. I've had two Tags go through there. Amazing that BOTH my Tags needed the same…

Over past seven years have entrusted K & H with several watches. They were able to find parts for discontinued a model and repair the watch to like new function and appearance. Such professional craftsmanship is getting hard to find in…

I have an Ebel watch and didn't want to entrust it to just any repair service. When "googling" Ebel, I found K&H Watch Service online. My watch has had minor servicing a few times over the years and only once, have I been charged. Kind,…

I had no problem at all with them. My 18kt. gold Ebel needed a tiny screw that holds the leather band to the watch. The gentleman had it in stock and screwed it in while I waited. Plus, he tightened all the others and, polished my watch!…

A small gold screw was missing from my 18kt. gold Ebel watch. The replaced the screw while I waited and tightened all the others. Plus, they even polished my watch. All this for $47.00 plus tax. And took only 20 minutes!

My husband's Tag watch had lost one of the little dots on the face of the watch. As I have been a customer of K & H for over ten years, I took his watch in to be repaired. They did call me with an estimate but I found it difficult to…

I waited 9 months for a part to a Tag watch. They finally called and said it was in. When I got there they said they didn't have it. I had a Gruen watch fixed there at least 3 times, it kept stopping. When I went to pick up the part to…

No No No. New ownership is horrible-nothing like old owner. They hold watch hostage. They over estimate the amount of repairs and demand all or nothing service. Don't do it. Don't go there.

I have a classic mechanical Movado which stopped running which I took to K & H for service. They lost it for over 3 months, and only my written instruction that they were going to find it or pay for it got them to hunt it down. They…

I have used K&H about 5 times in the past ten years to repair/maintain a Rolex. The last 3 times it has taken upto 90 days to get work done that was promised in 30 days. Communication is terrible. Orders lost. Call backs a week later…

They got my Movado on 12/9/09. Very difficult to get a live person on the phone during business hours. Talked to one sales associate many days later after they had my watch. Had not finished with it. Finally was thinking about just…

I sent in my Movado FIerro Tungsten watch about 5 months ago. They still have not finished my watch. Either the watchmaker is out of town, on vacation, parts havent been in.Excuse after excuse. I appreciate the workmanship of a…