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I walked into Step N out on Saturday October 16 seeking to replace a pair of worn ankle straps from a pair of sandals. Like the reviewer before me, I waited to be helped as I saw that an employee (Older Asian Guy) was busy helping 3-4…
Around 2:30 on April 03, 2010, I walked into a shoe store on State Street called Step N Out shoe repair. I looked around and noticed that they didn?t have any heel tips. The sales associate looked busy with a customer so I patiently waited…
I was warned about this place. A woman at Saks Fifth Ave said they were good, expensive and the guy had an attitude. Well, Two out of three were true. They were not that good. Not for what they charge. And with that you get a scratchy…
You will get charged the premium upfront, then if you do not like the work (and chances are you might not) or if there is an issue, the owner will be VERY RUDE, and that's not saying anything. PLEASE READ ON: After failing to do a…
I've used this shop twice. Both times the shoe repair was done competently, but the rudeness of the man who owns the shops, is uncalled for and bordering on just being mean - even when you compliment him and try to be friendly! …
Very rude customer service! Today, I spoke with one of the shoe repairers about replacing a heel. He gave me the impression that he didn't need my business, as I was trying to get an explanation of the procedure, he stated "This is my…
I agree with the above 2 postings! I had my favorite pair of boots ruined by this repair shop. In addition to paying excessively to even be able to get them back, I was treated horribly when i expressed my unhappiness and was made to feel…
I have searched high and low for a good shoe repair store in Santa Barbara. I entered Step N Out with high hopes, because unlike many local shoe repair stores, that look like abandoned cellars, Step N Out was clean and classy. But when I…
My 5 year old would have done a better job!\r I brought in my new Coach dog leash to be repaired it had a few small dog bites in it. I was told it would take less than a week and they would call me when done. A MONTH later when I called…
Had an uneven wearing on my shoe and they added some rubber to one side making it even again. So it was good after and it only took them about 2 hours to do probably even less because it was done when I got there. It was well worth the…
CourtArroyo
TAKE THESE REVIEWS SERIOUSLY!We went in out of desperation to merely have this old man glue my husbands soles on a very nice pair of shoes- we were guaranteed 30 days- this glue didn't last one night so we took them back and were yelled at by him just as others said-…