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The guy that checked out the uhaul to me--I think his name was Jimmy--has excellent customer service skills. Overall, this entire location was great. I've rented trucks from uhaul too many times to count and usually the service is mediocre…
yesterday morning, 03-25-11 I needed to rent a trailer. I googled 'trailer rental Austin" and was refered to the U-haul location at 304 E Ben White Blvd__Austin, TX 78704. I was leery about patronizing this location because of all the…
I would give this facility ZERO stars if that were an option. Horrible customer service. Manager there is a complete jerk and will argue with you. He even confiscated/stole my personally owned dolly arguing it belonged to Uhaul. The…
I rented 3 truck to move from NM to Austin. These people ripped me off by trying to charge my credit card $138.55. I called and got permission to turn the truck in for one extra day late. After waiting on hold forever, I find out that…
My brother in law helped me move and got the Uhaul. He got a small truck-- the 19.99 per day one-- and reservced it a week in advance. \r **It took an HOUR to pick up the truck, which I think is ridiculous when you have a reservation.\r **…
I rented several trialers form the these people over the past 2 years. I called today to get a record of my most recent rental. I explained this to the man on the phone and he said "can you hold?" After being hung up on once, and put on…
These guys told my 18 year old son the insurance coverage was mandatory. It is not mandatory. When I called to get a refund, the store manager stood by the employee's view and called my son a liar. They refused to refund the $25. The…
The customer service at this location is TERRIBLE. There were four guys standing around outside gabbing while one employee was left inside to manage a long line of customers. It took me 30 minutes to pick up my truck after the store…
We rented a truck overnight last Sunday. After we used it, we retuned it fully gased and clean. Two days later when I checked my account, UHAUL has process (as opposed to authorized) chages in the amount of $84.04 and not the actual…
The customer service at this location was horrible, (the associate helping me was on the phone for half of the transaction), and the fleet is scary.
Tons of trucks and equipment. Good selection and prices but their customer service sucks. Don't try calling because you will find yourself on hold for over 15-30 miutes. Most of the employess were extremely rude.
Brian Levin
Awful experienceMy CC was charged 3x for a day rental. On 07/09/11, I picked up at 8am and dropped off at 4pm. After dropping the truck off, the uhaul guy wouldn