Dishonest people and liars. Owner and Corporate unavaialble to answer to.

Horrible customer service. They expect you to cancel and pay 20 Dollars cancellation fee, but they have cancelled my therapist without any apolgy twice in a row so far. I'm cancelling membership...\r

I'm reviewing Massage Envy based on their desk staff. I have never seen so much incompetence from administrative staff in my life. I have been witness to many untaken appointments, masseuse switching, and unavailable services after…

I have received 4 massages from Massage Envy - Falls of Neuse from 4 different therapists. I believe this represents a good sampling for this review. Of note, in my opinion, a review based on 1 massage is pretty tough or overly generous. …

I can't imagine saying one bad thing about the numerous massages I have had at Massage Envy (well maybe one, I wish they were longer!). I had never had a massage before going to the Falls location several months ago. My massage therapist…

I have been getting massages for years now to try and help with my back problems. When I saw a Massage Envy open by my house I new I had to try it out. I'm surprised at some of these reviews because I had a wonderful and enjoyable…

I went into this spa with low expectations. (I was worried about the services I would get for paying such a cheap price.) I was quite shocked to see that this company is open 7 days a week and had flexible hours. So I got there was…

I too, went in for an introductory $39 massage. My therapist was not very personable, was very inexperienced and left me feeling no better than when I walked in. I told a friend about it and she gave me a card for a $38 introductory…

I was skeptical based on the reviews given but decided to give it a chance anyway. First off, when I checked in they told me my therapist would be someone other than the one I had been given over the phone. That wasn't really an issue…

I was given a gift card to go for 3 months, well you have to cancel before the 3 months or you will be charged, it has to be canceled by a written letter. After the 1st visit I never went back, was the worst massage in my whole life. I…

I received an introductory 1 hour massage for $39 and it was truly a waste of money. I believe my children could have done a better job that this "massage therapist." I was greeted to a nice environment and was taken back right away. The…

I went to Massage Envy with a gift certificate from my boss. Went first entered, i was immediately greeted by name (i had an appointment) and filled out paperwork in the very upscale lobby. The place was very clean and professional…

I went to Massage Envy on Falls of Neuse for their special $39 massage. I ended up getting an 80 minute massage for $59, the price was great, but I left there feeling much worse than when I came in. I had back problems for THREE days…